Improve your customer service on the Web through a “click to call”

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asimd5
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Joined: Thu Dec 05, 2024 4:20 am

Improve your customer service on the Web through a “click to call”

Post by asimd5 »

Nowadays, any company that wants to sell at a certain level must be alive in the online environment. The Internet is currently the most widely used means of communication by users and when looking for information that interests them they always turn to it. More than 3 billion searches are made on Google every day and there are 1 billion active pages. Competition on the Internet is brutal, there will probably be quite a few companies that offer the same thing as you, so looking for differentiating elements with your competition is essential to attract more customers than them and also offer them a unique user experience.


Your website is your business card, what all users who are interested in your products or services will see and what will ultimately make them decide to contract with you or any aruba email address competitor. As we have pointed out, it is important to differentiate yourself from the competition and elements such as customer service can be key to this.

Many websites have problems communicating the value of their services, either due to the complexity of the services or a lack of clarity. This makes it necessary to have customer service to resolve any queries that your website cannot answer.

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A click-to-call button increases the % of conversions on your website
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You can choose different ways to communicate with your customers; add a contact form, leave an email for them to write to you or provide them with a phone number. These tools, although necessary, have their limitations. Both the contact form and the email require an action on the part of the visitor to contact you; they have to write their questions and wait for your response. This is a bit tedious for them and many prefer to contact by phone, which is faster and more effective. However, leaving them a phone number to call can cause a cost to your users that some are not willing to pay. These limitations are causing many companies to opt for implementing a call button on their website (click to call) that manages to connect the company with the potential customer instantly and completely free of charge when they click on it.
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