Half of consumers are willing to pay more for a better customer experience. And what's more attractive is that these customers spend more than 140% more than those who rate a company poorly.
This is exactly what makes onboarding so important. However, there are a number of factors that can disrupt successful onboarding of new customers. For example, not having an onboarding process that is interactive and engaging. Or having one that is frustrating and confusing.
But things are definitely changing now that there are onboarding software solutions available. If you are not sure which one you should use to improve your onboarding process, read on.
Let’s take a norway phone number library quick look at some of the top onboarding platforms out there today.
Accompany me
First up is the WalkMe onboarding platform. It is often compared to the Whatfix platform due to their various similarities.
WalkMe offers cloud-based solutions that make digital onboarding a breeze . This is a plus if you are a business looking to onboard new customers quickly.
Accompany me
Accompany me
It's ideal for large corporations, small businesses, and everything in between.
You will need to install the Walkm Chrome extension to get started. So some of the features it includes are:
Reports and analysis
Search bar widget
Segmentation
Multilingual support
And much more.
Some of the disadvantages associated with this application are that it only supports Firefox for creating tutorials and does not offer audio tutorials or visual guidance marks.
As for pricing, plans are customized to your business needs. You will need to request a quote to get a price. However, there is also a free option, but it comes with limited tutorials and support per month.
user pilot
Userpilot is a product experience software that helps teams understand product usage and increase adoption through behavior-triggered product experiences. With a powerful editor, your team will be creating beautiful, highly customizable in-app experiences in no time. Combine that with a full analytics suite to understand the path to adoption and you’ll be nailing the user onboarding process in no time. Use Cases:
1) Scale In-App Onboarding
Perfect the first-run experience for new signups; Drive meaningful actions, ensure they understand the value of your product, and pave the way for Aha!
2) Improve product adoption
Increase activation and drive feature discovery among users as your
product evolves.
3) Understand product usage
Analyze user behavior in the app, track feature usage, and understand the
path to adoption.
Userpilot is currently offering, for a limited time, a FREE one-year, fully-featured subscription for businesses with fewer than 2,500 monthly active users. At regular pricing, plans start at $49 per month.
Chameleon
Here is another popular app used by businesses for onboarding. It is also a web app that you can use anywhere there is an internet connection. You can easily create and publish your tours from anywhere.
Installation is pretty straightforward – just three clicks and you’re good to go. Or you can get technical and install it manually using its JS code snippet. You can use it with single-page apps, iframes, and various other frameworks like React and Angular.
Chameleon
Chameleon
Then, to top it off, you can try it out for free using the Chrome extension, no installation required. Overall, the app is intuitive with point-and-click selections, WYSIWYG editing, and instant publishing at the push of a button.
There are many customizations via CSS and advanced styling options for the font and template.
However, some customers complain that the app is heavy and can sometimes run slowly. The interface can also be clunky.
Pricing is also a plus. There are some onboarding programs that can cost you tens of thousands per year. However, with Chameleon, you have the option to pay $239 per month for the simple platform. Or get fancy with the custom annual billing option.
If you prefer the latter, you will have to request a special quote.
User Guide
Not a skilled coder? Then you should consider UserGuiding, which was created for non-programmers. It offers quick and hassle-free setup, along with interactive guides to ensure you can easily get up and running.
Not only can you define and create a user experience, but you can also segment, target, and schedule based on your onboarding needs. There are also analytics tools to help you manage and measure the effectiveness of your onboarding materials.
user guide
user guide
It currently integrates with Google Tag Manager. Upcoming integrations include Intercom, AskNicely, and Google Analytics. There’s also plenty of flexibility with their pricing plans.
The Start-Up plan costs $49/month. Then it’s $99/month for the Agency Plan, $199/month for the Growth Plan, and a custom fee for the Enterprise Plan. However, if you want to get a feel for what the platform is all about, you can always sign up for the 14-day free trial. This is the tool we use at poptin
Applications
This is another no-code platform that you can use to onboard your new customers. It includes all the bells and whistles like in-app messaging, tutorials, and other features to engage users.
You can easily create flows with custom styles and templates. Then, you can create segments targeting specific customers. For example, you can have one onboarding campaign for commercial property owners, another for investors, and another for homeowners.
There is multilingual support and analytics that allow you to measure the effectiveness of your onboarding.
Applications
Applications
There aren’t many downsides to this platform except that software updates aren’t communicated properly and reporting could use some improvement. However, the developers are avidly updating it. That’s why you’ll find many reviewers giving it 5 stars.
But don’t take our word for it – you can try it out via the free trial. Then, once you’re ready for the paid versions, you can start with the $159/month option, which is aimed at startups. Or you can go for the one with more robust features at $249/month.
Of course, there is a customizable plan for larger companies, which requires consultation.
Online manual
When you're constantly onboarding new customers, you want to get them “online” as quickly as possible. So why not create an interactive “manual” with Inline Manual?
This onboarding software is another powerful platform that comes with features like:
Segmentation
Automation (In-App Messages)
Manners (getting attention)
Branching (allowing users to choose the next step)
Interactive (the guide responds to user triggers and actions)
Version control
Comments on the application
Widgets (search, content, contextual, checklist, etc.)
There are also analytics tools available to ensure your onboarding is truly effective. It then comes with third-party integrations for Google Analytics, Kissmetrics, Segment, and Woopra.
